Online Shopping Help Center: Jackson Heights

Store Terms of Use

We are excited to announce our new online service that provides the convenience of online grocery purchases via a secure Internet ordering system. Our online service includes both convenient pick up and home delivery services your favorite store. Enjoy its convenience and save precious time.

Pick Up

To pick up your groceries just proceed to the customer service desk and we will promptly get your groceries and check you out.

Pick up is available for a fee of $6.00. Please refer to our pick up schedule below.

Pick Up Schedule
Order Before Pick Up Times
Sunday · Monday · Tuesday · Wednesday · Thursday · Friday · Saturday
6:00 AM 9:00 AM – 9:30 PM
10:00 AM 1:00 PM – 9:30 PM
1:00 PM 4:00 PM – 9:30 PM
Pick Up Fee: $6.00
PLEASE NOTE: There is a limit to the number of orders that are allowed per each pick up time slot. Once a time slot is full, you will no longer be able to select it during checkout.

Delivery

Delivery is available for $6.00. Please refer to the table below for any additional fees for your delivery area.

Step 1: Reference the Zip Code or Locations column to find your Area.

Delivery Locations
Zip Code Locations
11001 FLORAL PARK, NY
11002 FLORAL PARK, NY
11005 FLORAL PARK, NY
11020 GREAT NECK, NY
11021 GREAT NECK, NY
11023 GREAT NECK, NY
11024 GREAT NECK, NY
11030 MANHASSET, NY
11040 NEW HYDE PARK, NY
11041 NEW HYDE PARK, NY
11042 NEW HYDE PARK, NY
11043 NEW HYDE PARK, NY
11044 NEW HYDE PARK, NY
11099 NEW HYDE PARK, NY
11101 LONG ISLAND CITY, NY
11102 ASTORIA, NY
11103 ASTORIA, NY
11104 SUNNYSIDE, NY
11105 ASTORIA, NY
11106 ASTORIA, NY
11109 LONG ISLAND CITY, NY
11120 LONG ISLAND CITY, NY
11365 FRESH MEADOWS, NY
11366 FRESH MEADOWS, NY
11367 FLUSHING, NY
11368 CORONA, NY
11369 EAST ELMHURST, NY
11370 EAST ELMHURST, NY
11372 JACKSON HEIGHTS, NY
11373 EAST ELMHURST, NY
11374 REGO PARK, NY
11377 WOODSIDE, NY
11380 ELMHURST, NY
11385 RIDGEWOOD, NY
11386 RIDGEWOOD, NY
11405 JAMAICA, NY
11411 CAMBRIA HEIGHTS, NY
11412 SAINT ALBANS, NY
11415 KEW GARDENS, NY
11421 WOODHAVEN, NY
11424 JAMAICA, NY
11425 JAMAICA, NY
11426 BELLEROSE, NY
11430 JAMAICA, NY
11431 JAMAICA, NY
11432 JAMAICA, NY
11433 JAMAICA, NY
11434 JAMAICA, NY
11435 JAMAICA, NY
11436 JAMAICA, NY
11439 JAMAICA, NY
11451 JAMAICA, NY
11499 JAMAICA, NY
11507 ALBERTSON, NY
11514 CARLE PLACE, NY
11531 GARDEN CITY, NY
11535 GARDEN CITY, NY
11536 GARDEN CITY, NY
11559 LAWRENCE, NY
11559 GARDEN CITY, NY
11568 OLD WESTBURY, NY
11596 WILLISTON PARK, NY
11599 GARDEN CITY, NY
11714 BETHPAGE, NY
11735 FARMINGDALE, NY
11736 FARMINGDALE, NY
11737 FARMINGDALE, NY
11756 LEVITTOWN, NY
11774 FARMINGDALE, NY
11801 HICKSVILLE, NY
11802 HICKSVILLE, NY
11803 PLAINVIEW, NY
11804 OLD BETHPAGE, NY
11815 HICKSVILLE, NY
11819 HICKSVILLE, NY
11853 JERICHO, NY
11854 HICKSVILLE, NY
11855 HICKSVILLE, NY

Step 2: Check the table below that belongs to your Area to find your Delivery Schedule.

Zone 1
Delivery Day Order Before Delivery Times
Sunday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM
Monday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM
Tuesday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM
Wednesday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM
Thursday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM
Friday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM
Saturday 6:00 AM
10:00 AM
1:00 PM		 9:00 AM – 4:00 PM
1:00 PM – 4:00 PM
7:00 PM – 9:30 PM

Mother Nature

It is our hope that 'Mother Nature' will never prevent us from delivering your groceries to you in a timely manner. If there are going to be weather related delays or restrictions, Foodtown will contact customers who have already placed orders for delivery and make other suitable arrangements. In the same token, please let us know if you will be delayed in picking up your order.

Payment Method

Currently, our orders are not processed via an internet payment service, and can be paid upon delivery or pick up.

Canceling An Order

In order not to be charged a service fee you must notify us at least 24 hours before your scheduled pick up or delivery time. Orders canceled after the deadline will be charged a service fee.

Product Pricing

From time to time, routine store price changes are made. We strive to keep these prices consistent with what you see online. Routine store price changes will be applied to your order and the receipt that you are issued at the time of delivery or pick up will reflect the actual in-store prices. Please keep in mind, our weekly specials run on a Friday to Thursday time frame. So, if you order on Thursday for a Monday delivery or pick up, you will receive the sale prices for Monday.

Random Weight Pricing Policy

For produce and meat items that are priced by the pound, Foodtown will select the items that most closely match the weight you wish to purchase. Consequently, the total dollar amount of your order will vary slightly. Be assured however, you will only be charged for the product you actually receive.

What If The Product I Want Is Not Available?

In the checkout process we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. However, if an item is out of stock, our substitution policy is to give you that same item in another size or brand, at the cost of the replacement item. If you would like to accept our substitution policy, just check the box provided.

Special Instructions

You can add special instruction to items in your shopping cart by simply click the 'Add Notes' link below the product. During the checkout process you will also be given the opportunity, in the comments section, to add any other special instructions or comments for this order. For example, you can specify that you would like "Green Bananas" or "Extra Lean Turkey". Also, if you want to allow for substitutions on all products except, for example, the milk you have selected, you can note that as well.

What If I Cannot Find What I Am Looking For?

Our online store is always growing. If you cannot find an item but you would like it added to your order, simply type your request in the 'My Comments' box in the check out process. If we have the product in stock, we will gladly add it to your order. This is also a great place to suggest items that you would like us to carry on the site and we will try our best to get it into our inventory.

Freshness Guarantee

Providing you with the freshest foods for your family is a primary goal. Your groceries will be meticulously selected and stored in the appropriate conditions until your groceries are picked up or delivered to you. If for any reason these items do not meet your expectations, please let us know by emailing us at: Contact Us.

Pick Up And Delivery Of Alcoholic Beverages

Product orders containing alcohol are available for pick up and delivery. The person picking up or accepting the order must provide valid proof of age.

Our Customer's Privacy

Our customers' privacy is of the utmost importance to Foodtown. We do not sell, trade, or rent personal information about individual members (such as name, address, email address) to third parties. During registration and checkout a user is required to give their contact information (such as name, phone number and email address). This information is used to contact the user about the services on our site for which they have expressed interest and to get in touch with the user if we have trouble processing an order. We value our customers and we take seriously their privacy concerns.