Online Shopping Help Center: Cold Spring

Store Terms of Use

Foodtown is excited to announce our new online service that provides the convenience of online grocery purchases via a secure Internet ordering system. At this time our online service includes convenient pick up. Enjoy its convenience and save precious time.

Pick Up

Your order can be picked up at our customer service desk upon arrival and we will promptly check you out.

Pick up is available for a fee of $6.99. Please refer to our pick up schedule below.

Pick Up Schedule
Order Before Pick Up Times
8:00 AM 12:00 PM – 6:00 PM
8:30 AM 12:30 PM – 6:00 PM
9:00 AM 1:00 PM – 6:00 PM
9:30 AM 1:30 PM – 6:00 PM
10:00 AM 2:00 PM – 6:00 PM
10:30 AM 2:30 PM – 6:00 PM
11:00 AM 3:00 PM – 6:00 PM
11:30 AM 3:30 PM – 6:00 PM
12:00 PM 4:00 PM – 6:00 PM
12:30 AM 4:30 PM – 6:00 PM
1:00 AM 5:00 PM – 6:00 PM
1:30 AM 5:30 PM – 6:00 PM
Monday · Tuesday · Wednesday · Thursday · Friday · Saturday
8:00 AM 12:00 PM – 8:00 PM
8:30 AM 12:30 PM – 8:00 PM
9:00 AM 1:00 PM – 8:00 PM
9:30 AM 1:30 PM – 8:00 PM
10:00 AM 2:00 PM – 8:00 PM
10:30 AM 2:30 PM – 8:00 PM
11:00 AM 3:00 PM – 8:00 PM
11:30 AM 3:30 PM – 8:00 PM
12:00 PM 4:00 PM – 8:00 PM
12:30 AM 4:30 PM – 8:00 PM
1:00 AM 5:00 PM – 8:00 PM
1:30 AM 5:30 PM – 8:00 PM
2:00 AM 6:00 PM – 8:00 PM
2:30 AM 6:30 PM – 8:00 PM
Pick Up Fee: $6.99

Payment Method

Currently, our orders are not processed via an Internet payment service, and can be paid upon pick up. We accept American Express, Discover, MasterCard and Visa. Please have the card you used online available at the time of pick up. Also plan on providing one piece of valid identification. You may change your pay method at the time of pick up.

Canceling An Order

In order not to be charged a service fee you must notify us at least 24 hours before your scheduled pick up time. Orders canceled after the deadline will be charged a service fee.

Product Pricing

From time to time, routine store price changes are made. We strive to keep these prices consistent with what you see online. Routine store price changes will be applied to your order and the receipt that you are issued at the time of pick up will reflect the actual in-store prices. Please keep in mind, our weekly specials run on a Friday to Thursday time frame. So, if you order on Thursday for a Monday pick up, you will receive the sale prices for Monday.

Random Weight Pricing Policy

For produce and meat items that are priced by the pound, Foodtown will select the items that most closely match the weight you wish to purchase. Consequently, the total dollar amount of your order will vary slightly. Be assured however, you will only be charged for the product you actually receive.

What If The Product I Want Is Not Available?

In the checkout process we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. However, if an item is out of stock, our substitution policy is to give you that same item in another size or brand, at the cost of the replacement item. If you would like to accept our substitution policy, just check the box provided.

Special Instructions

You can add special instruction to items in your shopping cart by simply click the 'Add Notes' link below the product. During the checkout process you will also be given the opportunity, in the comments section, to add any other special instructions or comments for this order. For example, you can specify that you would like "Green Bananas" or "Extra Lean Turkey". Also, if you want to allow for substitutions on all products except, for example, the milk you have selected, you can note that as well.

What If I Cannot Find What I Am Looking For?

Our online store is always growing. If you cannot find an item but you would like it added to your order, simply type your request in the 'My Comments' box in the check out process. If we have the product in stock, we will gladly add it to your order. This is also a great place to suggest items that you would like us to carry on the site and we will try our best to get it into our inventory.

Freshness Guarantee

Providing you with the freshest foods for your family is a primary goal. Your groceries will be meticulously selected and stored in the appropriate conditions until your groceries are picked up. If for any reason these items do not meet your expectations, please let us know by emailing us at

Pick Up And Delivery Of Alcoholic Beverages

Product orders containing alcohol will be available for pick up. The person picking up the order must provide valid proof of age.

Our Customer's Privacy

Our customers' privacy is of the utmost importance to Foodtown. We do not sell, trade, or rent personal information about individual members (such as name, address, email address) to third parties. During registration and checkout a user is required to give their contact information (such as name, phone number and email address). This information is used to contact the user about the services on our site for which they have expressed interest and to get in touch with the user if we have trouble processing an order. We value our customers and we take seriously their privacy concerns.